Privacy Policy
Privacy Policy (Candle Flair)
Candle Flair (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.candleflair.me (the “Site”).
By accessing or using our Site, you acknowledge and agree to the practices described in this Policy.
1. Governing Law
This Policy has been prepared in accordance with:
- United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
- The General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA).
2. Information We Collect
a. Device Information
We automatically collect certain information when you visit the Site, including:
- Browser type, IP address, time zone, internet service provider.
- Cookies and similar technologies installed on your device.
- Referring/exit pages, browsing actions, date/time stamps.
- Pages or products viewed, search terms, and interaction with the Site.
b. Order Information
When you place or attempt to place an order, we collect:
- Name, billing and shipping addresses.
- Contact details (email address, phone number).
- Payment details (processed securely via third-party payment providers; Candle Flair does not store credit or debit card information).
c. Voluntarily Submitted Information
You may choose to provide personal data, including:
- Newsletter sign-ups, event registrations, customer service inquiries.
- User-generated content (e.g., testimonials, feedback, reviews). With your consent, Candle Flair may publish such content along with identifying information you provide.
d. Anonymous and Aggregated Data
We may collect anonymized, non-personal data such as website traffic statistics, browser usage, and length of visits, to improve our Site’s performance.
3. Use of Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, and confirmations.
- To communicate with you regarding your order, inquiries, or support requests.
- To provide you with newsletters, product updates, promotional offers, and marketing communications (you may unsubscribe at any time).
- To improve, personalize, and optimize the Site.
- To monitor and prevent fraud, unauthorized activity, and other risks.
- To comply with applicable legal obligations.
4. Sharing Your Information
We will not sell, rent, or commercially exploit your personal information. We may disclose your data in the following limited circumstances:
- Service Providers: To trusted third-party vendors such as Shopify, delivery couriers, and payment processors who support our business operations, subject to confidentiality agreements.
- Analytics: With providers such as Google Analytics (see their Privacy Policy: Google).
- Advertising: To facilitate targeted advertising campaigns (see Section 6).
- Legal Obligations: To comply with applicable law, regulatory requirements, subpoenas, or lawful government requests.
- Corporate Transactions: In connection with mergers, acquisitions, bankruptcy, or reorganization, your data may be transferred to the new owner.
5. Cookies and Tracking Technologies
We use cookies, tags, and pixels to:
- Recognize repeat visitors.
- Store user preferences.
- Monitor site usage and performance.
- Support targeted advertising campaigns.
You may disable cookies in your browser, though some features of the Site may not function properly.
For further details, see www.allaboutcookies.org.
6. Behavioral Advertising
We may use your information to provide personalized marketing and advertising across digital platforms. You can opt out of targeted advertising here:
You may also opt out via the Digital Advertising Alliance’s opt-out portal: optout.aboutads.info.
7. Do Not Track
Please note that Candle Flair does not alter its data collection practices when it receives a “Do Not Track” signal from a browser.
8. Security of Your Information
We implement appropriate technical and organizational security measures, including encryption and secure servers, to protect your personal data. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute protection.
9. Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted immediately.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing.
- Request portability of your data.
- Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at info.me@candleflair.com.
If you are based in the EEA, Candle Flair processes your information either:
- To fulfill contracts with you (e.g., order fulfillment), or
- Pursuant to our legitimate business interests (e.g., fraud prevention, analytics).
11. Data Retention
We retain Order Information only as long as necessary for business purposes or legal obligations, unless you request deletion.
12. Third-Party Websites
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their policies before sharing personal data.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates are effective immediately upon posting on www.candleflair.me. Customers are encouraged to review this Policy regularly.
14. Contact Us
For questions, complaints, or to exercise your privacy rights, please contact us at:
📧 info.me@candleflair.com
🌐 www.candleflair.me